Customer Service Associate - City Center

Summary

Client facing Customer Service Associate supporting after sales service and sales team operations in a luxury retail environment. The role manages product registration for repairs and maintenance, coordinates with service facilities and factories, and ensures accuracy of service statistics and inventory results while assisting store appearance and back office tasks.

Responsibilities

• Manage product registration for repairs and maintenance
• Obtain updates from service facilities and factories
• Assist sales associates with client communications regarding after sales service
• Ensure after sales service statistical information is accurate
• Verify inventory results related to after sales items
• Consult with management and sales team on after sales issues
• Provide support to back office team as needed
• Assist in maintaining the store appearance

Requirements

• Minimum 2 years experience in sales administration or customer service
• Bachelor's degree preferred
• Experience in luxury watches or jewelry preferred
• Proficiency with Microsoft Office
• Familiarity with SAP preferred
• Strong client service and problem solving skills
• Ability to work in a fast paced luxury retail environment