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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Van Cleef & Arpels
  • Customer Service Associate
Van Cleef & Arpels
Van Cleef & Arpels

Founded in 1906

Customer Service Associate

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Van Cleef & Arpels

Founded in 1906

Customer Service Associate

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Client facing role supporting After Sales Service and Sales Team in a high jewelry maison. The Customer Service Associate manages product registrations for repairs and maintenance, communicates updates from service facilities, and assists in maintaining store appearance while supporting back office tasks.

Responsibilities

  • Manage product registration for repairs and maintenance
  • Obtain updates from service facilities and factories
  • Assist sales associates with client communications regarding service
  • Ensure After Sales Service statistical information is accurate
  • Verify inventory results related to after sales processes
  • Consult with management and sales team on after sales issues
  • Provide support to back office team as needed

Requirements

  • Minimum 2 years in sales administration or customer service
  • Bachelor's degree preferred
  • Experience in luxury watches or jewelry preferred
  • Proficiency with Microsoft Office and SAP
  • Valid work authorization for employment in the USA

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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