Customer Service Concierge

As a Customer Service Concierge at Neiman Marcus in Atlanta, you will play a crucial role in enhancing the customer experience by welcoming clients and guiding them through their journey. Your primary focus will be on delivering service excellence and supporting the client experience with limited administrative duties.

• Assist with returns, curbside pickup, buy online/pick up in store, change requests, and cash pickup.
• Swiftly manage escalated customer issues and partner with in-store leadership when required.
• Engage with Client Advisors to ensure client engagement and manage customer expectations.
• Promote in-store activations, events, and services such as alterations, restaurant, spa treatments, and valet services.

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to effectively promote products and services.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.