Customer Service Consultant

Summary

The Customer Service Consultant delivers personalized service to Burberry customers through phone, live chat, and email. This temporary role uses expert product knowledge to resolve customer needs, build brand loyalty, and support contact center service targets.

Responsibilities

• Manage customer journeys and resolve service or product issues with accurate, personalized solutions.
• Assist customers across phone, live chat, and email, including inquiries for flagship stores and internal colleagues.
• Use product knowledge to encourage customer engagement and contribute to sales and brand loyalty.
• Complete customer records and administrative tasks using relevant systems and tools.
• Follow company policies and procedures and support contact center service levels and productivity targets.

Requirements

• Excellent written and verbal English skills, plus proficiency in at least one of French, German, Spanish, Portuguese, Russian, or Mandarin.
• Frontline customer service experience, ideally in a contact center.
• Strong communication, problem-solving, organization, and multitasking skills.
• A collaborative, proactive approach and genuine passion for customer service.
• Availability to work flexible shifts.