Customer Service Manager

As a Customer Service Manager at Harry Rosen, you will lead and develop a Service Desk team to deliver superior service to our discerning clientele. You will focus on training and development, ensuring that customer service standards are met and exceeded.

• Focus on training and development of top Customer Service Representative team.
• Provide day-to-day leadership to the customer service team.
• Model customer service standards of excellence at the service desk.
• Provide coaching support to ensure POS policy and procedure standards.
• Support policy and procedures standards in line with our Core Values.
• Maintain supplies and resources at service desks.
• Support accurate and timely markdowns, and restyles.

• A minimum of 2 years of retail experience in a client facing role, with capacity in managing a small team.
• A strong service orientation with a demonstrated desire to wow our customers.
• Focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience.
• Experience in the retail industry is preferred.
• Service Desk Leaders, POS and Cash Service experience.
• Strong communication skills and a keen understanding of policies and procedures.