Customer Service Professional

As a Customer Service Professional, you will play a crucial role in managing incoming and outbound calls, addressing inquiries related to optical retail orders, and performing essential data entry tasks. You will be part of a dynamic team dedicated to providing exceptional service in a fast-paced environment.

• Process retail optical store orders efficiently.
• Repair frames and expedite prescription locations in the Lab or Distribution Center.
• Provide comprehensive service to optical departments.
• Handle incoming customer calls and make outbound courtesy calls.
• Process error tickets and track prescriptions.
• Communicate with stores to resolve any issues.

• Completion of a high school diploma, trade school certificate, or GED.
• Data entry experience with a focus on accuracy.
• Proven experience in handling large volume calls.
• Professional phone manner and service-oriented disposition.
• Ability to handle unhappy or upset customers tactfully.
• Strong organizational skills and ability to work in a fast-changing environment.
• Team-oriented with good problem-solving skills.
• Willingness to work overtime as needed.
• 2+ years of experience in Customer Service.
• 1+ years of optical experience preferred.