Customer Service Representative - Ala Moana

Summary

Provide friendly customer service in a store environment by assisting with transactions, using store technologies, resolving customer issues, and supporting store initiatives. Work a flexible schedule that varies by week to meet business needs while maintaining customer privacy and security.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information
• Promote and motivate customers to enroll in rewards programs
• Foster teamwork and positive relationships with peers and leadership
• Prioritize multiple tasks in a fast paced environment
• Work a flexible schedule based on department needs

Requirements

• Customer obsessed with strong relationship building skills
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule
• May be subject to background checks