Customer Service Representative - Beachwood Place

Summary

Provide friendly, solutions-focused customer service while supporting returns, order pickup, transactions, and store operations. Build trust with customers and teammates, protect customer information, and help create a positive shopping experience.

Responsibilities

• Understand customer needs and handle service interactions, returns, exchanges, and order or pickup inquiries.
• Resolve customer concerns with empathy and sound judgment.
• Process transactions and ticketing accurately using POS and store systems.
• Support onboarding by training new employees on POS and register procedures.
• Promote loyalty initiatives and tools, and protect customer information.

Requirements

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with operating systems such as MS Windows, iOS, and Android.
• Ability to prioritize tasks, take ownership, and work in a fast-paced environment.
• Ability to remain in motion for 6-8 hours per shift and regularly lift up to 10 pounds, occasionally up to 25 pounds.