Customer Service Representative - Cherry Creek Shopping Center

Summary

Provide friendly and efficient customer service in a retail store environment, handling a variety of transactions, technology tools, and customer issues while promoting programs and maintaining privacy and security of customer information. Work a flexible schedule that varies by business needs and contribute to a positive team environment.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolution
• Ensure security and privacy of customer information through compliance and education
• Promote programs such as the rewards program to customers
• Foster trust, teamwork and positive relationships with peers and leadership
• Prioritize multiple tasks in a fast paced environment
• Work a flexible schedule based on department needs

Requirements

• Customer obsessed with strong relationship building skills
• Proficiency with multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and high level of ownership
• Willingness to work a flexible schedule including variable hours
• Eligibility to work in the location and pass background checks where required