Customer Service Representative - Christiana Mall

As a Customer Service Representative at Christiana Mall, you will be the face of our brand, providing exceptional service and resolving customer issues with a friendly and professional demeanor. Your role is crucial in ensuring a seamless shopping experience for our customers.

• Assist customers with various transactions, ensuring a seamless and friendly experience.
• Demonstrate expertise in all store technologies.
• Inspire trust and foster positive team relationships.
• Defuse customer situations and provide timely resolutions.
• Ensure the security and privacy of customer information through education and compliance.
• Motivate others to adopt initiatives such as the Nordstrom Rewards program.

• Ability to build effective relationships with customers, peers, and leadership.
• Proficiency in operating systems such as MS Windows, iOS, and Android.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Flexibility to work a schedule based on department needs.