Customer Service Representative - McArthurGlen

Summary

Join the store team as a Part-Time Customer Service Representative at the Vancouver McArthurGlen location, delivering exceptional service to clients at the cash and service desks. You will process sales transactions, manage client information and support e-commerce and in-store pickup requests. The role requires strong multitasking, communication and a service-oriented approach.

Responsibilities

• Provide exceptional service to clients and associates at the cash desk
• Perform daily cash handling functions including opening/closing registers and processing sales transactions
• Bag and tissue purchased product on behalf of customers
• Answer store phones and maintain the service desk
• Update and maintain client information files, including Club Harry Loyalty membership
• Assist with inter-store transfer processing and e-commerce requests and shipments
• Support clients picking up online purchases in-store

Requirements

• Minimum 2 years experience in a client-facing service desk role
• Strong service orientation with a desire to wow customers
• Detail oriented with demonstrated interest in retail technology
• Ability to work effectively as part of a team
• Strong multi-tasking skills and ability to manage a queue of customers calmly and efficiently
• Excellent communication skills