Customer Service Representative - McArthurGlen

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Customer Service Representative

Full-Time Permanent

Vancouver - McArthurGlen

We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:

• Providing exceptional service to our Clients and our Associates at our Cash Desk
• Performing daily cash handling functions including opening/closing registers and processing all sales transactions
• Bagging and tissuing purchased product on behalf of customers
• Answering store phones
• Maintaining the Service desk
• Updating and maintaining client information files including membership in our Club Harry Loyalty program
• Assisting with Inter-store transfer processing and e-commerce requests and shipments
• Assisting clients who have purchased on-line but are picking up products in-store

Successful candidates will require:

• 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation: $18.50/hr

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.