Customer Service Representative - Montgomery Mall

Summary

Seasonal customer service role focused on delivering exceptional in-store experiences, resolving customer issues, and supporting store technologies and initiatives. Will work varied hours based on business needs and contribute to a positive team environment.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in store technologies and operating systems
• Resolve customer situations in a timely and effective manner
• Ensure security and privacy of customer information
• Promote programs such as the rewards program to customers
• Inspire trust and positive relationships among team members
• Adapt to variable hours and schedules based on department needs

Requirements

• Ability to build strong relationships with customers peers and leadership
• Proficiency with multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs