Customer Service Representative - Natick Mall

Summary

Provide friendly, customer obsessed service in a fast paced retail environment at the Natick Mall location. Assist customers with a variety of transactions, use store technologies, and help resolve issues while maintaining privacy and security of customer information.

Responsibilities

• Assist customers with transactional and service needs through a seamless and friendly experience
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely resolutions
• Promote initiatives such as the rewards program to customers
• Inspire trust and positive team relationships through teamwork
• Ensure security and privacy of customer information through compliance and education
• Prioritize multiple tasks in a fast paced environment
• Work a flexible schedule that varies by business needs

Requirements

• Customer focused with strong relationship building skills
• Proficiency in MS Windows iOS and Android operating systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and high level of ownership
• Ability to work a flexible schedule based on department needs