Customer Service Representative

Summary

Provide friendly and efficient customer service in a store environment by assisting with transactions, using store technologies, and resolving customer issues while protecting customer information. Work collaboratively with team members to support initiatives and maintain a high level of ownership and accountability. Schedule will vary based on business needs and department demands.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information
• Promote and motivate adoption of store programs such as rewards
• Foster trust teamwork and positive team relationships
• Prioritize multiple tasks in a fast paced environment

Requirements

• Strong customer service orientation and relationship building skills
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective verbal and interpersonal communication
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs