Summary
Provide friendly, customer obsessed service handling a variety of transactions and technologies in a fast paced store environment. Build relationships with customers and team members, defuse customer situations, and protect customer privacy while supporting store initiatives and varied schedules.
Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in store technologies and multiple operating systems
- Defuse and resolve customer situations in a timely and effective manner
- Ensure security and privacy of customer information through education and compliance
- Promote and motivate adoption of store programs such as rewards initiatives
- Inspire trust and positive relationships within the team
- Prioritize multiple tasks in a fast paced environment
- Work a flexible schedule based on business and department needs
Requirements
- Strong customer service orientation and relationship building skills
- Proficiency with MS Windows, iOS, and Android operating systems
- Clear and effective communication with strong interpersonal skills
- Ability to prioritize tasks and work under pressure
- Accountability, initiative, and ownership of responsibilities
- Ability to work a flexible schedule based on department needs
- Eligibility for performance based incentives or bonuses may apply
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