Customer Service Representative - Oakbrook Center

Summary

Provide friendly customer service and support in a fast paced store environment, assisting customers with transactions, technology, and issue resolution while promoting store initiatives. Maintain customer privacy and security and work a flexible schedule based on department needs.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information
• Promote programs such as the rewards program
• Foster trust, teamwork and positive relationships with peers and leadership
• Prioritize multiple tasks in a fast paced environment
• Work variable and flexible schedules based on business needs

Requirements

• Strong customer focus and relationship building skills
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective communication and interpersonal skills
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule including variable hours