Customer Service Representative

As a Customer Service Representative, you will provide exceptional customer service and support to EyeMed Members, Providers, Business Administrators, and Store Divisions. You will play a crucial role in ensuring customer satisfaction and smooth operations within the organization.

• Provide member service support over the phone in a timely, consistent, and courteous manner to EyeMed members and providers.
• Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details.
• Interface with providers to verify member eligibility and authorize services.
• Review claims details, research payment issues, and investigate provider network details.
• Use system tools as appropriate to escalate issues between the various functional areas within EyeMed.
• Meet Customer Care Center productivity and quality goals.

• High school diploma.
• 1+ years of experience in a customer service environment.
• Excellent verbal and written communication skills.
• Preferred: College Degree, Call Center experience, 1+ years of experience in a professional business environment, knowledge of vision benefits and/or insurance industry.
• Excellent telephone skills, active listening, and comprehension skills.
• Ability to demonstrate empathy to the caller’s situation and provide exceptional customer service.
• Ability to exhibit resourcefulness in resolving problem situations and manage time and multiple tasks effectively.