SummaryAs a Customer Service Representative, you will provide exceptional customer service and support to EyeMed Members, Providers, Business Administrators, and Store Divisions. You will play a crucial role in ensuring customer satisfaction and smooth operations within the organization.
Responsibilities- Provide member service support over the phone in a timely, consistent, and courteous manner to EyeMed members and providers.
- Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details.
- Interface with providers to verify member eligibility and authorize services.
- Review claims details, research payment issues, and investigate provider network details.
- Use system tools as appropriate to escalate issues between the various functional areas within EyeMed.
- Meet Customer Care Center productivity and quality goals.
Requirements- High school diploma.
- 1+ years of experience in a customer service environment.
- Excellent verbal and written communication skills.
- Preferred: College Degree, Call Center experience, 1+ years of experience in a professional business environment, knowledge of vision benefits and/or insurance industry.
- Excellent telephone skills, active listening, and comprehension skills.
- Ability to demonstrate empathy to the caller’s situation and provide exceptional customer service.
- Ability to exhibit resourcefulness in resolving problem situations and manage time and multiple tasks effectively.
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