Customer Service Representative

As a Customer Service Representative, you will handle calls from new and existing business clients, addressing a variety of requests efficiently and effectively. You will use your knowledge of Luxottica products and services, along with excellent customer service skills, to address issues, provide support, offer information, and place orders to ensure customer satisfaction and business retention.

• Answer incoming calls and process orders.
• Resolve customer complaints and troubleshoot issues to determine the best resolution path.
• Document customer interactions and track call types accurately.
• Maintain support service levels and uphold Luxottica’s Customer Service standards.
• Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
• Handle inbound phone calls for up to 90% of the assigned shift.
• Perform all other duties as assigned.

• High school diploma.
• 1+ year of experience in customer service, hospitality, or call center environment.
• Excellent telephone etiquette and professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Ability to maintain composure in difficult customer situations.
• Excellent time management skills and ability to prioritize tasks efficiently.
• Strong PC skills, including MS Office, Word, and Excel.
• Ability to navigate information systems and the internet.
• Preferred: Higher education degree, experience using SAP, experience in the optical industry, and bilingual in Spanish or French.