Customer Service Representative - Phipps Plaza

Summary

Provide exceptional customer service and resolve customer issues through friendly and efficient interactions. Use store technologies to process transactions and protect customer information while promoting programs such as the rewards program. Work as part of a team in a fast paced retail environment with a flexible schedule based on business needs.

Responsibilities

• Assist customers with a variety of transactions delivering a seamless and friendly experience
• Demonstrate expertise in all store technologies and operating systems
• Defuse customer situations and provide timely effective resolutions
• Ensure security and privacy of customer information through compliance and education
• Promote initiatives such as the rewards program to customers
• Inspire trust teamwork and positive relationships with peers and leadership
• Prioritize multiple tasks in a fast paced store environment
• Work a flexible schedule that varies by week based on department needs

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs
• Eligibility to work in the location and pass background checks as required