Customer Service Representative

As a Customer Service Representative at Ralph Lauren, you will develop customer relationships to increase loyalty for the Ralph Lauren brands. You will interact with customers in a multi-channel environment, utilizing multiple systems and browsers to deliver a legendary customer experience.

• Learn Ralph Lauren products and lifestyle to respond to inquiries about merchandise.
• Maintain a positive, customer-centric focus.
• Assist customers with navigating and placing orders on the websites.
• Respond to a variety of incoming contacts including products, sales/promotions, orders, and returns.
• Listen to customers to understand their needs and respond appropriately.
• Maintain knowledge of product, operations, policies, procedures, and systems.
• Navigate Ralph Lauren websites, internet, customer support systems, and intranet confidently.
• Communicate and manage customer conflict resolution professionally.
• Use decision-making, problem-solving, and communication skills effectively.
• Research inquiries and de-escalate customer concerns.
• Use appropriate telephone etiquette and interpersonal skills.
• Provide merchandise recommendations to customers.
• Demonstrate professionalism by creating a positive image for Ralph Lauren.
• Interact with customers and internal departments clearly and courteously.
• Perform other duties and special projects as assigned.

• Must be a current regular Ralph Lauren Employee.
• Post high school education preferred.
• Previous retail experience is a plus.
• Internet savvy with the ability to navigate multiple browsers and search engines.
• Solid keyboard and computer skills, including Microsoft and Windows programs.
• Ability to work in a fast-paced environment under direction.
• Detail-oriented with excellent verbal and written communication skills.
• Professional, flexible, positive team player.
• Passion for providing great service to customers.
• Must be able to work weekends, evenings, and holidays.