Summary
Provide friendly, efficient customer service in a fast paced store environment, assisting customers with transactions, resolving issues, and supporting store technologies while maintaining privacy and security of customer information.
Responsibilities
- Assist customers with a variety of transactions and provide a seamless experience
- Demonstrate expertise in store technologies and multiple operating systems
- Defuse customer situations and provide timely resolutions
- Educate customers on programs such as the rewards program
- Ensure security and privacy of customer information through compliance
- Inspire trust and positive relationships with team members
- Work a flexible schedule that varies by week based on business needs
- Perform physical tasks including bending reaching and lifting merchandise
Requirements
- Ability to build effective relationships with customers peers and leadership
- Proficiency with MS Windows iOS and Android
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and a high level of ownership
- Ability to work a flexible schedule based on department needs
- Capable of continuous movement for 6-8 hours and lifting up to 25 pounds
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