Customer Service Representative - Ross Park

Summary

Provide friendly, seamless customer service by assisting with transactions and resolving customer concerns. Use store technologies and support customer programs while protecting customer information.

Responsibilities

• Assist customers with a variety of transactions.
• Use store technologies and build positive relationships with customers and teammates.
• Resolve customer concerns in a timely and effective manner.
• Protect the security and privacy of customer information.
• Encourage customer participation in programs such as Nordstrom Rewards.

Requirements

• Build effective relationships with customers, peers, and leadership.
• Have proficiency with operating systems such as MS Windows, iOS, and Android.
• Communicate clearly and prioritize tasks in a fast-paced environment.
• Be accountable, take initiative, and work a flexible schedule based on business needs.
• Meet physical requirements including frequent movement, bending, reaching, and lifting items weighing up to 25 pounds.