Summary
Provide friendly, solution-focused assistance to customers in a store setting, using store technologies and program knowledge to deliver a seamless experience while maintaining privacy and security of customer information. Work collaboratively with team members to inspire trust and resolve issues promptly. Schedule varies based on business needs and department requirements.
Responsibilities
- Assist customers with a variety of transactions and inquiries through a seamless and friendly experience
- Demonstrate expertise in all store technologies and operating systems
- Defuse customer situations and provide timely, effective resolutions
- Ensure security and privacy of customer information through compliance and education
- Promote initiatives such as the customer rewards program to drive engagement
- Foster positive team relationships and inspire teamwork
- Work a flexible schedule with hours that vary by week based on business needs
- Perform physical tasks including lifting, bending, reaching, and handling merchandise
Requirements
- Ability to build effective relationships with customers, peers, and leadership
- Proficiency with multiple operating systems such as MS Windows, iOS and Android
- Clear, effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced retail environment
- Accountability, initiative and a high level of ownership
- Ability to work a flexible schedule based on department needs
- Capacity for continuous movement for 6-8 hours per shift and regular lifting up to 10 pounds and occasionally up to 25 pounds
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