Customer Service Representative - Towson Town Center

Summary

Provide friendly, solutions-focused service and support customers with returns, exchanges, order pickup, and transactions. Build trust with customers and teammates while helping deliver a seamless in-store experience.

Responsibilities

• Understand customer needs and own interactions from start to finish, including returns, exchanges, orders, and pickup inquiries.
• Resolve customer concerns with empathy and sound judgment.
• Process transactions and ticketing accurately using POS and store systems.
• Promote the loyalty program and tools that enhance the customer and employee experience.
• Protect customer information and support a positive team environment.
• Train new employees on POS and register procedures.

Requirements

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with operating systems such as MS Windows, iOS, and Android.
• Ability to prioritize tasks and follow through in a fast-paced environment.
• Ability to move continuously during shifts, handle merchandise, and lift up to 25 pounds occasionally.