Customer Service Representative - Tysons Corner Center

Summary

Provide excellent customer service by assisting customers with transactions, resolving issues, and demonstrating proficiency with store technologies while maintaining security and privacy of customer information. Work collaboratively with the team to promote programs and maintain positive relationships in a fast paced retail environment. Schedule will vary based on business needs and department requirements.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide timely resolution
• Ensure security and privacy of customer information through compliance and issue resolution
• Motivate and inspire adoption of customer programs such as rewards
• Build trust and positive team relationships through teamwork and collaboration
• Prioritize multiple tasks in a fast paced environment
• Work a flexible schedule based on department needs

Requirements

• Ability to effectively build relationships with customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear and effective communication with strong interpersonal skills
• Ability to prioritize multiple tasks and work in a fast paced environment
• Accountability, initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs
• Eligibility for background check as required