Summary
Seasonal and regular customer service role focused on delivering a seamless and friendly experience, resolving customer issues, and supporting store technology and initiatives. The position requires flexibility in scheduling and the ability to work in a fast paced retail environment. Physical demands include frequent movement and occasional lifting.
Responsibilities
- Assist customers with a variety of transactions and provide excellent customer service
- Use and demonstrate expertise in store technologies and operating systems
- Defuse customer situations and provide timely effective resolutions
- Protect security and privacy of customer information through compliance and education
- Promote company initiatives such as the rewards program
- Inspire teamwork and positive relationships with peers and leadership
- Work a flexible schedule that varies based on business needs
- Handle merchandise including lifting and moving items as required
Requirements
- Ability to build effective relationships with customers peers and leadership
- Proficiency with multiple operating systems including MS Windows iOS and Android
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and a high level of ownership
- Ability to work a flexible schedule based on department needs
- Physical ability for continuous movement for 6-8 hours and to lift up to 25 pounds occasionally
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