Customer Service Representative - Woodfield Shopping Center

Summary

Provide exceptional customer service by assisting customers with transactions, resolving issues, and supporting store technology and initiatives. Maintain privacy and security of customer information and contribute to a positive team environment. Work a flexible schedule that varies based on business needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide timely effective resolution
• Ensure security and privacy of customer information through education and compliance
• Motivate customers to adopt programs such as the rewards program
• Inspire trust teamwork and positive team relationships
• Prioritize multiple tasks in a fast paced environment
• Work a flexible schedule based on department needs

Requirements

• Ability to build relationships with customers peers and leadership
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs