Summary
Responsible for order entry, modifications, tracking and monitoring of orders and backorders while delivering excellent customer service. Works with SAP and internal teams to ensure timely deliveries and resolve customer issues, returns, and chargeback claims.
Responsibilities
- Process order entry, modifications, verification, and release using SAP.
- Manage new client setup and customer master data changes including order entry and data maintenance.
- Respond to internal and external customers via phone and email regarding order and product status.
- Monitor and track customer orders, backorders, and shipping windows and follow up with accounts.
- Coordinate with Supply Chain and Distribution Center to ensure deliveries meet designated shipping windows.
- Follow up on purchase order extensions and expedited shipping requests.
- Track and assign return authorizations and manage dispute of chargeback claims.
- Generate order and product availability reports.
- Investigate and resolve escalated customer-related issues and complaints.
Requirements
- High school diploma or Associate degree in Business Administration preferred.
- Minimum of 2 years of relevant customer service experience.
- Excellent data entry skills with strong attention to detail and time management.
- Ability to prioritize and resolve issues in a fast-paced environment.
- Strong interpersonal and verbal and written communication skills.
- Proficient with Microsoft Office; SAP experience required; Salesforce a plus.
- Bilingual in Spanish, Italian or French a plus.
We have summarized this job description for you, click apply to see more details from the employer.
