Deputy Director Of Operations And Care Service - Mansion Fifth Avenue

Summary

The Deputy Director of Operations and Care Service leads boutique operations, inventory management, compliance, and after-sales care. This senior floor leader develops teams and processes to deliver exceptional client and employee experiences while supporting the boutique's luxury standards.

Responsibilities

• Oversee care service operations, inventory, administrative processes, compliance, security, and audit readiness.
• Lead from the floor, resolve client concerns, monitor satisfaction, and improve service workflows in partnership with boutique teams and workshops.
• Develop and motivate operations and care service staff through coaching, meetings, performance management, and recruiting.
• Manage team scheduling, payroll, overtime, and development plans in partnership with boutique management, HR, and Talent.

Requirements

• Extensive experience in luxury goods operations, inventory management, and compliance.
• Strong leadership and people development skills, with the ability to motivate a large team.
• Demonstrated ability to deliver exceptional client experiences and de-escalate challenging interactions.
• Strong operational judgment and a track record of improving processes while maintaining quality and precision.