SummaryAs a Designated Beauty Advisor for Dr. Barbara Sturm at Holt Renfrew, you will play a crucial role in building and maintaining strong customer relationships, driving sales, and enhancing customer loyalty. Your expertise in beauty products and commitment to exceptional service will contribute to the success of the brand within the store.
Responsibilities- Deliver extraordinary service to all customers consistently.
- Exceed personal and brand sales and service goals.
- Build and maintain a loyal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store's selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Drive brand sales through marketing opportunities and event execution.
- Attend educational sessions on product knowledge and sales techniques.
- Perform sales support tasks such as floor recovery and visual merchandising.
- Communicate with clients about events, merchandise requests, and follow-ups.
- Resolve customer service issues and collaborate with management on complex cases.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative team player with strong interpersonal skills.
- Ability to work in a fast-paced, multitasking environment.
- Flexible schedule availability, including nights, weekends, and holidays.
- Minimum of 2 years experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required.
- Prior retail sales experience in a luxury environment preferred.
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