Summary
The Senior Manager of DevOps leads engineers responsible for scalable, automated systems and the end-to-end software delivery lifecycle. This role oversees production support and operations for global ecommerce websites and digital applications.
Responsibilities
- Own operational support status for assigned global ecommerce sites and related applications and services.
- Coordinate issue triage, prioritization, escalation, root-cause analysis, and incident communications.
- Work with development, release management, service desk, business, and IT teams to support system releases and resolve production issues.
- Monitor application health, report on service levels and system availability, and coordinate remediation plans.
- Maintain operational documentation and knowledge resources, and mentor junior team members.
Requirements
- Bachelor's degree in computer science, information systems, or a related field, or equivalent work experience.
- At least 8 years of hands-on technical experience in development, software quality assurance, or infrastructure environments.
- Experience with version control and CI/CD tools such as Git, Bitbucket, and Jenkins.
- Knowledge of ecommerce business models; Salesforce Commerce Cloud, IBM Sterling OMS, and React JS experience preferred.
- Strong communication, organization, problem-solving, and stakeholder collaboration skills.
- Ability to manage multiple priorities and work flexible hours, including limited evenings and weekends.
