Digital Care Services Specialist

As a Digital Care Services Specialist, you will be responsible for servicing our valued Louis Vuitton clients through accurate handling of inquiries related to Client Care Services via phone, email, and video. You will achieve objectives in productivity and quality while maintaining high operational standards and efficient use of key systems.

• Conduct thorough product assessments to identify repair needs and provide care instructions.
• Evaluate incoming repairs to verify item condition against store documentation.
• Partner with leadership to access technical data and process repairs.
• Achieve KPI goals related to email and phone quality, productivity, and efficiency.
• Handle customer calls, including payment collection and service inquiries.
• Troubleshoot repair-related issues requiring in-depth research and coordination.
• Deliver exceptional customer service adhering to Quality Standards and Core Values.
• Collaborate with teams to ensure client feedback is communicated.
• Address customer complaints promptly and courteously.
• Follow department and company policies and procedures.
• Stay informed about product updates and departmental changes.
• Use required systems to perform tasks and document correspondence.
• Participate in meetings, training sessions, and company initiatives.
• Contribute to process improvement projects and recommend enhancements.

• 3-5 years of experience in Customer Service.
• GED certificate or High School diploma.
• Exceptional client-centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly and maintain high performance in a fast-paced environment.
• Excellent organization and time-management skills.
• Proactive, solution-driven, and detail-oriented.
• Work independently and as part of a team.
• Exceptional interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Self-starter with minimal supervision.
• Punctuality and schedule flexibility are essential.