Digital Care Services Specialist

Summary

The Digital Care Services Specialist supports Louis Vuitton clients by responding to Client Care Services inquiries through phone, email, and video. The role is accountable for meeting productivity and quality objectives while maintaining high operational standards and using key systems efficiently.

Responsibilities

• Handle client inquiries accurately through phone, email, and video.
• Meet assigned productivity and quality objectives.
• Use key systems efficiently and maintain high operational standards.

Requirements

• Ideally 3 to 5 years of customer service experience.
• GED certificate or high school diploma.
• Client-centric mindset and excellent verbal and written communication skills.
• Strong organization, time-management, interpersonal, and multitasking skills.
• Ability to learn quickly, work in a fast-paced environment, and work independently or as part of a team.
• Proactive, solution-driven, detail-oriented, and able to work with minimal supervision.
• Punctuality and schedule flexibility.