Summary
The Digital Content Publisher supports the e-commerce team by publishing and maintaining content across the website and digital applications. This role coordinates with cross-functional partners to deliver accurate, polished content and improve the online customer experience.
Responsibilities
- Upload and publish website and digital application content, images, and assets using the content management system.
- Organize assets, maintain publication schedules, and ensure content is timely, accurate, and current.
- Coordinate with internal partners on customer journeys, content needs, and asset delivery.
- Audit live and test sites for errors and usability issues, escalating and tracking resolutions as needed.
- Conduct competitor analysis to identify trends, benchmark performance, and find opportunities for growth.
Requirements
- Undergraduate degree in business, technology, e-commerce, or a related discipline.
- At least 2 years of experience with a CMS, website management, and online standards.
- Experience with website platforms such as Shopify, WordPress, or Squarespace; HTML/CSS knowledge is an asset.
- Knowledge of usability best practices, UX/UI standards, information architecture, and web and mobile user experience.
- Strong attention to detail, organization, communication, analytical, and problem-solving skills.
- Ability to manage priorities in an agile environment and periodically work outside typical office hours.
