Direct To Client - Seasonal

Summary

The Direct to Client Specialist (Seasonal) is the primary point of contact for inbound and outbound client telephone interactions, delivering high-quality, client-centric service and accurate information. This seasonal, onsite role focuses on meeting performance objectives across call quality, productivity, and efficiency while using required CRM and call center tools. The position runs through mid-December 2026 and requires adherence to departmental protocols and Louis Vuitton service standards.

Responsibilities

• Handle inbound and outbound client calls including payment collection, repair quotations, customer service inquiries, and store-related requests.
• Assess client issues using case history and account documentation to determine appropriate resolution or escalation.
• Document 100% of calls and email correspondence accurately in the CRM to ensure interaction traceability.
• Consistently meet or exceed performance goals for call quality, productivity, and efficiency.
• Maintain up-to-date product knowledge and departmental initiatives to provide accurate responses.
• Adhere to call center protocols, department guidelines, and company policies.
• Participate in training, continuous improvement projects, and contribute process improvement recommendations.

Requirements

• Over two years of experience in a customer service and call handling environment.
• Excellent verbal and written communication skills and strong active listening abilities.
• Proven ability to de-escalate and remain composed under pressure while applying empathy.
• Highly organized, detail-oriented, able to learn quickly and work independently and collaboratively.
• Reliable punctuality and schedule flexibility; work schedule Monday through Friday 7:00 am–3:30 pm onsite.
• GED certificate or High School diploma.