SummaryThe Director is responsible for overseeing all operations within the US Tiffany Service Center to ensure service excellence for all Tiffany & Co clients (internal and external). This person will provide direction to the teams keeping in mind profitability goals as well as strategic planning. This person will be a dynamic leader and will inspire the team's commitment to our brand.
Responsibilities- Ensure standards and goals are aligned with the Brand and company strategies and develop and maintain tools to monitor results.
- Identify trends and seek opportunities for process improvements across the business, while holding the management team accountable to the same standards.
- Provide direction to the team to ensure quality goals are exceeded.
- Partner with key stakeholders, including Senior Director TSC, to ensure strategic direction is aligned and obstacles are removed in order to meet and exceed goals with a long-range view.
- Provide support to adapt and perfect the after sales service delivery to clients, ensuring unique client needs are met. Improve client service levels in all aspects.
- Provide leadership to your teams by setting clear expectations and holding your teams accountable to these expectations.
- Commitment to hiring top talent that can grow one or two levels.
- Develop our current talent by closing skill gaps in order to maximize staff potential through projects and stretch assignments.
- Collaborate with your Managers to coach and develop staff.
- Ensure employees are cross-trained, department and facility wide in order to create a more flexible work environment.
- Ensure employee engagement at all levels.
- Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
- Forecast demand capacity by managing relationships with strategic service partners and formulating a service strategy.
- Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
- Ensure compliance in all aspects of your business.
- Understanding the cost/benefit analysis of your actions.
- Provide contingency plans to attain established financial goals.
Requirements- Bachelor's degree required.
- Minimum of 7-10 years of management experience.
- Ability to inspire and lead a high performing team with experience utilizing strategic talent management efforts for direct reports (manager level), staff and colleagues.
- Ability to productively challenge processes and identify improvements, while holding the management team accountable for doing the same.
- Demonstrated ability to be deliverable focused, balancing short and long term strategies.
- Ability to develop, analyze, and present business strategy to audiences utilizing current technology with strong professional presentation skills.
- Solid understanding needed of data manipulation techniques to clean and prepare data for analysis within Excel.
- Through professional presence and behaviors, ability to inspire trust and integrity, as well as the ability to influence staff members at all levels.
- Dynamic team player with ability to positively motivate staff and network locally, regionally and globally to build relationships.
- Superior communication and interpersonal skills using positive leadership models.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point.
- Advanced degree, preferred.
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