Position Overview
The Director - Demand Planning owns Tiffany & Co.’s global demand outlook, translating business strategy, market intelligence, and performance trends into an aligned, forward-looking 24-month forecast. This role improves forecast accuracy and bias and converts demand insights into recommendations that guide production, supply, and inventory decisions, supporting the company’s financial objectives and pricing discipline across all global channels.
Strategic Alignment: Partner with Product, Sales Merchandising and regional teams to ensure the demand view reflects retail and product strategies.
Best Estimate & Leadership Reviews: Lead the monthly Best Estimate and MBR process, aligning assumptions, risks, and opportunities with Finance, Merchandising, and Inventory Planning.
Financial Partnership: Align with Finance on sales and financial outlooks, ensuring the demand view supports financial targets and pricing discipline.
Regional Leadership: Lead and empower regional teams to ensure consistent forecasting methodologies and standards across regions.
Data & Systems Leadership: Leverage Anaplan, Power BI, statistical forecasting, and AI to drive data-informed decisions and lead the continuous enhancement of planning tools.
Management: Lead a team of Demand Planning managers and planners across a defined scope of products and regions, empowering a talented, collaborative group to take initiative and thrive.
This is an in-office role based in our New York City Corporate Office.
Key Accountabilities
Demand Forecasting & Performance Management
- Own the 24-month demand forecast across assigned product categories and regions.
- Set forecasting methodologies, assumptions, and planning standards for the team.
- Set forecast accuracy and bias targets, monitor performance against them, and ensure corrective actions are reflected in future forecasts.
- Direct analysis of sales trends, seasonality, and assumption changes to anticipate demand risks and opportunities.
- Translate forecasts into recommendations on production, supply, and inventory decisions for High Jewelry.
Best Estimate & Cross-Functional Alignment
- Lead the monthly Best Estimate process to deliver an aligned, fact-based demand view.
- Partner with Product, Sales Merchandising, Finance, Inventory Planning, and regional Supply Chain leaders to incorporate business intelligence and priorities.
- Challenge assumptions, risks, and opportunities to drive alignment on the demand view.
- Articulate material changes versus prior expectations, with business implications and recommended actions.
- Present Demand Planning insights at MBR and senior leadership discussions.
New Product & Lifecycle Planning
- Own Demand Planning for new product launches, from initial forecast through post-launch performance.
- Set the approach for launch forecasts, using comparable products, cannibalization, regional insights, pricing, and product strategy.
- Define demand assumptions for newness, rolling launches, phase-outs, and lifecycle transitions.
- Review launch performance and direct timely forecast adjustments.
Process, Systems & Planning Innovation
- Set the vision and standards for Demand Planning processes, tools, and ways of working.
- Sponsor planning platform enhancements and process redesign with IT, Data & Analytics, and Supply Chain, integrating demand, supply, allocation, and financial planning.
- Drive adoption of analytics, planning tools, and AI to improve decision quality and agility.
- Strengthen governance and planning consistency across regions.
Team Leadership & Talent Development
- Lead, coach, and develop Demand Planning managers and planners across product and regional scopes.
- Build a culture of accountability, collaboration, analytical rigor, and business ownership.
- Set team priorities, workload, and recruitment as business needs evolve.
- Own talent development, career growth, and succession planning.
Qualifications
Required
- 10+ years of relevant business experience
- College degree
- Retail management experience in merchandise planning and/or replenishment planning
- Strong interpersonal skills and leadership abilities
- Ability to build relationships and effectively communicate across multiple functional areas
- Self-motivation and a strong drive for achievement
- Ability to manage workload amid shifting priorities in a dynamic environment
- Strong analytical and PC skills and proficiency with MS Office applications
- Strong communication skills, both verbal and written
Preferred
- Prior business experience in product management, preferably in region or stores
- Strong presentation and content development skills
- Ability to present ad-hoc as well as more formal presentations to functional teams, including management
The hiring range for this position ranges from $165,000 - $195,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.
