SummaryThe Director of Events & Client Development at Dolce & Gabbana is a strategic leader responsible for conceptualizing, planning, and executing high-impact brand events and client engagement initiatives across North America. This role enhances brand equity, deepens client loyalty, and drives commercial performance through curated experiences aligned with the Dolce & Gabbana brand DNA.
Responsibilities- Lead the global events strategy, overseeing all brand, retail, VIC, and partnership events from ideation to post-event analysis.
- Deliver immersive and innovative experiences that elevate client perception and reflect the Dolce & Gabbana luxury brand positioning.
- Manage high-profile trunkshows, product launch events, private appointments, seasonal events, and commercial in-boutique activations.
- Ensure all events align with brand standards, budget, and business objectives.
- Monitor industry trends and competitor activity to inform strategic planning and innovation.
- Develop and execute tailored client development strategies to drive acquisition, retention, and reactivation of top-tier clients.
- Partner with regional retail and CRM teams to customize outreach and gifting strategies by segmentation cluster.
- Analyze client data to inform experiential and engagement strategies.
- Identify and secure strategic brand and client partnerships to amplify event reach and relevance.
- Collaborate with internal teams and external agencies/vendors to ensure flawless execution and innovation.
- Lead, inspire, and develop the North America events team to achieve high-performing events.
- Manage department budgets, vendor negotiations, and ROI reporting across all initiatives.
- Establish KPIs and performance metrics to track success and continuously refine strategies.
Requirements- 8–10+ years of experience in luxury fashion, hospitality, or lifestyle industries with a strong background in events and clienteling.
- Proven track record of executing high-profile, high-impact events globally.
- Deep understanding of luxury client behavior, UHNW engagement, and global market trends.
- Strong network of event vendor relationships within luxury, fashion, art, and hospitality industries.
- Exceptional leadership, communication, and project management skills.
- Ability to work under pressure, with discretion, and adapt to rapidly evolving priorities.
- Experience managing production companies to execute brand vision.
- Flexible schedule including evenings and weekends to support event executions.
- Proficiency in MS Office and event management tools.
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