Summary
Lead global retail performance initiatives to measure and drive the Tiffany client experience through business intelligence, retail performance tools, and team leadership. Partner with cross functional teams to deliver data driven insights, optimize productivity, and implement 360 action plans that improve strategic KPIs across the retail network. Manage and inspire a global team and community of retail performance champions to ensure consistent standards and continuous improvement.
Responsibilities
- Develop and deliver weekly and monthly quantitative and qualitative performance reporting.
- Provide trend analysis and competitive benchmarks to global leaders.
- Create innovative dashboards and retail performance tools with strong UX for retail teams.
- Drive day to day retail culture through target setting, scheduling, productivity tracking, and KPI boards.
- Partner with Finance and HR on FTE planning and productivity optimization.
- Collaborate with regional learning and client development teams to improve conversion, AUR, MS, NPS, and clienteling.
- Design and manage incentive programs beyond regular commission schemes.
- Create and coordinate a global community of retail performance champions to share best practices.
- Influence senior management with data driven storytelling and recommendations.
Requirements
- 10+ years of retail and operations experience in luxury retail.
- Deep understanding of retail operations and store level realities.
- Proven leadership and team management with coaching and development experience.
- Exceptional communication and stakeholder management skills.
- Strong business acumen and numerical agility.
- Experience creating dashboards and performance measurement tools.
- Ability to influence at executive levels and drive cross market initiatives.
- BA or BS degree or greater.
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