SummaryAs the Director, Hospitality Field Leader, you will be responsible for leading all programs, systems, routines, and standard operating procedures related to the day-to-day operations of properties in the Central Region. You will support and coach each property leadership team while overseeing the training and development of all future property leaders in your region.
Responsibilities- Live our vision, values, and beliefs every day.
- Teach, mentor, and motivate leaders and associates in your region to uphold and exceed the highest standards of communication, quality, consistency, and execution.
- Responsible for all pre-opening training and continued development of each property team.
- Direct oversight of property hospitality leaders for driving food & beverage sales and for meeting forecasted food cost, labor cost, and operating expense budgets while delivering P&L results in line with company expectations.
- Deliver first-class service to both internal and external guests by removing obstacles.
- Accountable for continued professional development of property teams through both remote and on-site support.
- Work independently with minimal or no supervision while exercising broad discretion and professional judgment.
- Demonstrate thorough knowledge of all scheduling, labor cost, payroll, tip payout procedures, and people development within the region.
Requirements- 5+ years of experience in service and hospitality leadership positions.
- Proven ability to prioritize and get things done in a rapidly-changing environment.
- Experience educating and empowering team members to create accountability standards.
- Strong attention to operational and administrative detail.
- Exemplary interpersonal communication skills.
- Strong working knowledge of Google Suite, Microsoft Office Applications (Excel, PowerPoint, and Word), and Mac Computers.
- Willingness to travel extensively.
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