Summary
Lead operational transformation and innovation for Client Services by developing and executing strategies to enhance capabilities, drive continuous improvement, and align initiatives with organizational goals. Provide strategic leadership, change management expertise, and guidance on process improvement methodologies to improve performance and operational efficiency. Partner with senior leadership and cross-functional teams to implement data driven solutions and modernize operations.
Responsibilities
- Lead process improvement and continuous improvement initiatives across the organization.
- Establish performance metrics and monitor KPIs to identify improvement opportunities.
- Collaborate with cross functional teams to streamline workflows and remove inefficiencies.
- Provide expert guidance on Lean Six Sigma and other process improvement methodologies.
- Develop and deliver training programs to build organizational capability in process improvement.
- Drive strategic alignment of initiatives with broader business objectives and senior leadership priorities.
- Leverage digital technologies such as process automation and data analytics to modernize operations.
Requirements
- Bachelor's degree or equivalent experience; Master's degree preferred.
- Validated 8+ years' experience in corporate or sector strategy or management consulting.
- Over five years' experience managing and coaching individual contributors and leaders.
- Proficiency in change management methodologies and strong analytical and problem solving skills.
- Excellent written and verbal communication skills; proficiency in English required; French or Spanish helpful.
- Familiarity with digital technologies including process automation, data analytics, and ERP systems.
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