Director Of Operations

Summary

Senior manager-level leader responsible for managing store operations and resources to maximize sales and profitability while enhancing the customer experience. Works on-site in the assigned store and reports to the Store General Manager. Oversees inventory accuracy, expense management, labor and staffing, and performance of operational leaders.

Responsibilities

• Oversee daily execution of all store operations
• Manage inbound and outbound order fulfillment and accuracy
• Support merchandise price changes and related processes
• Manage non-payroll and payroll expenses including labor and scheduling
• Flex resources, processes, and behaviors to improve operational efficiency
• Directly manage Sales Support Managers and Loss Prevention Leaders
• Drive store inventory accuracy and operational processes
• Monitor performance to support sales and profitability goals
• Work schedule including evenings, weekends, and holidays

Requirements

• 7+ years of experience including luxury retail fashion experience
• Proven history of leading, motivating, and coaching teams
• In-depth knowledge of profit and loss management
• Proficiency with Microsoft Office Suite
• Ability to stand, bend, climb stairs, and lift up to 10 pounds when required
• Strong operational and inventory management skills
• Excellent communication and leadership abilities