Director Of Operations

As the Director of Operations, you will play a crucial role in driving store profitability by ensuring the efficient facilitation of the selling process. You will work under the direction of the General Manager to provide the selling organization with the necessary resources and materials to maximize the customer shopping experience.

• Oversee all support functions within the location and provide leadership to Store Management and associates.
• Ensure high performance results around Operations Key Performance Indicators.
• Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is in line with the business trend.
• Manage accounting functions including bill paying, invoices, and Corporate Credit Card Reconciliation.
• Ensure merchandise is received and processed in accordance with continuous flow principles.
• Control staffing level and payroll expense based on business trend and support workload.
• Ensure the environmental aspects of the customer experience are maintained.
• Execute budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
• Act as direct liaison with Corporate I.T. partners.
• Have accountability for store level Human Resources functions.
• Ensure all components of the SFA HR Audit are always at standard.
• Ensure managers execute all staffing, payroll and Paid Time Off (PTO) requests accurately and timely.
• Liaise with store leaders, the SFA Benefits Team, and Leave of Absence (LOA) Provider.
• In partnership with the store Asset Protection Manager, ensure the Workers Compensation Claim and follow up process is completed accurately and timely.
• Execute SFA’s in-store Brand Ambassador Program.

• 4-year degree, or equivalent experience preferred.
• 5-7 years related management experience in retailing or other fast-paced service and selling environment.
• Expense management, profit and shortage control, basic accounting principles.
• Proficiency in utilizing available technology, including Google Workspace programs.
• Innate ability to gain ground without damaging relationships.
• Drives positive outcomes through objectives and measures.
• Inspires others with vision and sense of purpose.
• Comfortable with change and challenging conventions.