Director Of Stores

Summary

The Director Of Stores will lead KREWE’s in-person retail footprint, driving sales, operational excellence, and a consistent guest experience across 20+ locations. This role blends strategic planning with hands-on execution, people leadership, and P&L accountability to scale the retail organization. The position is based in the New Orleans headquarters and requires frequent travel to stores.

Responsibilities

• Lead and develop a high-performing, guest-centric retail leadership team across multiple stores.
• Set and execute retail strategy to drive foot traffic, conversion, average transaction value, and repeat business.
• Manage P&L, budgets, forecasting, and performance dashboards to meet financial targets and KPIs.
• Ensure consistent execution of brand, visual, and operational standards across all locations.
• Oversee store openings, staffing, and certification of store experts to brand standards.
• Partner cross-functionally with Marketing, Planning, Digital, Finance, and HR to deliver an omnichannel customer experience.

Requirements

• 7+ years in luxury or specialty retail leadership, including 3+ years in a Director role.
• Proven multi-unit, multi-market retail operations experience with P&L ownership and measurable growth results.
• Strong leadership, performance management, and talent development skills with executive presence.
• Exceptional attention to visual standards, guest experience, and operational compliance.
• Experience with independent, design-led brands and local community events preferred.
• Based in New Orleans headquarters with frequent travel to retail locations.