Director, Top Client Development - Aventura

Summary

The Director of Top Client Development leads strategies to cultivate top clients and maximize programs for Bloomingdale's highest customer tiers. The role builds a culture of exceptional client service, loyalty, and business growth.

Responsibilities

• Evaluate top-client portfolios, track growth, and review engagement with store leadership.
• Partner with corporate loyalty teams, business owners, and event teams to develop client experiences and outreach.
• Coach store leaders and sales professionals on client relationships, clienteling technology, and loyalty program integration.
• Share best practices and provide feedback to address challenges and improve measurable results.

Requirements

• Four-year bachelor's degree and 3-5 years of direct experience.
• Excellent communication, interpersonal, organization, and follow-up skills.
• Ability to work with all levels of management, make sound business decisions, and adapt to changing priorities.
• Working knowledge of physical security systems and ability to meet the role's physical requirements, including lifting up to 25 pounds.