Director of High Jewelry

The High Jewelry Director will lead the tactical approach in developing the high jewelry business performance and the development of a community of experts within the market. This role involves managing and monitoring high jewelry performance and assisting in creating tools to develop a community of experts to support high jewelry sales. The ideal candidate must think strategically while overseeing the day-to-day execution of strategies focused on clients, people, and brand desirability.

• Work with market client relations leaders to develop and execute effective outreach for high-net-worth clients.
• Partner with regional client relations teams to understand local needs and propose methods, tools, and assets to meet those needs.
• Collaborate with merchandising and zone high jewelry teams to meet and exceed client expectations regarding high jewelry assortment.
• Initiate the creation of a community of high jewelry experts with strong knowledge of stones and jewelry making, and storytelling abilities.
• Create a training plan with timelines and expectations to ensure experts can act as third-party support during high jewelry sales.
• Identify internal and external profiles to be part of the expert community in partnership with zone partners.
• Continuously seek new and creative opportunities to engage the expert community, providing exposure and support for continuous learning.

• 8+ years of related experience.
• Qualification in gemology, GG level preferred.
• Strong written, verbal, and presentation skills.
• Ability to effectively manage a budget and support local initiatives.
• Experience in the luxury watch and jewelry industry.
• Previous experience in a client relations or client-facing role.