SummaryAs a Distribution and Logistics Technical Operations Manager, you will lead the application support team for critical supply chain systems, ensuring optimal performance and support across multiple distribution centers. This role requires advanced expertise in supply chain applications and the ability to manage complex support initiatives.
Responsibilities- Own all aspects of supply chain application support initiatives to deliver superior solutions on time and within budget.
- Monitor application availability and performance.
- Provide direction to support teams and coordinate vendor relationships.
- Lead incident management and problem resolution processes.
- Perform complex problem determination and root cause analysis.
- Manage application upgrades, patches, and enhancement projects.
- Produce effective, professional user communications and documentation.
- Develop test plans and procedures for application changes.
- Coordinate with cross-functional teams for issue resolution.
- Provide production support as required.
Requirements- BS degree in Computer Science or related field.
- Many years of experience with a focus on supply chain applications support.
- Demonstrated management capabilities.
- Advanced project management skills.
- Strong expertise in Manhattan WMi and warehouse applications.
- Experience with automated warehouse systems support.
- Familiarity with supply chain technical architecture.
- Advanced analysis and troubleshooting skills.
- Advanced personal computer skills including Microsoft Office suite.
- Ability to work effectively within or lead a team.
- Vendor Management expertise.
- Experience with Agile methodologies.
- Flexibility to work extended hours during major incidents.
- Excellence in stakeholder communication.
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