E-Commerce Ambassador

As a Montblanc E-Commerce Ambassador, you will play a key role in delivering a seamless, high-quality ordering experience that aligns with the Maison’s standards of excellence. You will be responsible for ensuring client satisfaction across all aspects of the e-commerce journey, including order processing, after-sales service, and adherence to company policies and procedures. Additionally, you will represent Montblanc by embodying its values, deepening your knowledge of the Maison’s history, products, and care guidelines.

• Provide an exceptional client experience, ensuring the successful completion of each shopping journey while meeting or exceeding monthly efficiency targets.
• Accurately process orders, particularly during peak periods, while maintaining efficiency.
• Handle client interactions professionally and proactively, turning challenges into positive outcomes.
• Collaborate with the Client Relations management team to master order processing tools and maintain an accurate client database.
• Partner with warehouse and sales teams to ensure smooth product deliveries and fulfill after-sales service needs.
• Act as a primary point of contact for escalated client interactions and service inquiries.

• 3+ years in contact center/customer service environment or equivalent experience.
• Experience in eCommerce, especially in the luxury retail sector preferred.
• Proficiency with Microsoft Office Product Suite and CRM tools like SAP and Salesforce.
• Knowledge and enthusiasm for the luxury brand market segment.
• Excellent verbal and written communication skills.