SummaryAs an E-Commerce Fraud Analyst at Richemont in Shelton, you will play a crucial role in supporting the Anti-Fraud Team's daily operations, data analysis, and KPI reporting. You will work closely with various teams to optimize fraud detection and prevention processes, ensuring compliance with payment, privacy, and data security laws.
Responsibilities- Use data to identify trends and provide insights into fraud trends.
- Assist with monthly and quarterly reporting as needed.
- Provide ad hoc reporting to Maisons and Leadership.
- Act as a subject matter expert on fraud and chargeback-related matters.
- Investigate high-risk transactions for potential fraud in manual review queues.
- Process incoming chargebacks by gathering evidence and documentation.
- Collaborate with Manager and other departments to create Anti-Fraud Policy and Procedures.
- Work with internal/external teams to provide requirements and expertise on new products and updates.
- Maintain compliance with payment, privacy, and data security laws.
- Communicate effectively with Boutiques/Maisons.
- Work independently to achieve personal and team goals.
- Maintain or exceed established deadlines and resolve issues with minimal supervision.
Requirements- Bachelor’s degree in Business Administration, Criminal Justice, or related field preferred.
- Fraud-related certifications are a plus (CFE, CAMS, MRC certification, etc.).
- 3+ years of Card Not Present fraud experience supporting an Ecommerce Merchant or Financial Institution.
- Knowledge of fraud detection platforms and strategies for preventing eCommerce fraud.
- Experience using Excel for reporting; VLookups, Pivot Tables, charts, etc.
- In-depth knowledge of the chargeback process for all payment networks.
- Knowledge of PCI DSS regulations.
- Proficiency with Microsoft Office Product Suite.
- Knowledge of database software and CRM tools.
- Analytical, quantitative, and problem-solving skills; SQL a plus.
- Strong written and oral communication skills.
- Ability to meet tight deadlines and productivity standards.
- Fluency in Spanish and/or Portuguese preferred.
We have summarized this job description for you, click apply to see more details from the employer.
