E-Commerce Logistics Operations Specialist

Summary

Manage luxury fashion e-commerce logistics operations for Fashion and Accessories Maisons, ensuring high service levels, cost and performance optimization, and adherence to company rules and processes. Serve as primary contact for Maisons and external partners, monitor 3PL and carrier performance, and support B2C and B2B activities while contributing to continuous improvement and projects.

Responsibilities

• Monitor e-commerce operations and troubleshoot daily issues.
• Ensure 3PL and carrier availability and capacity based on forecasts.
• Oversee outbound orders, value added services, and reverse logistics with 3PLs.
• Enforce implementation of company and Maison rules and processes.
• Partner with claims resolution teams for B2C issues.
• Provide performance measurement and analysis using daily reports and KPIs.
• Follow up and control transport partner performance and communicate results.
• Establish governance frameworks and act as single point of contact for stakeholders.
• Formalize procedures and support e-commerce projects and continuous improvement.

Requirements

• 3 years of logistics operations experience minimum.
• University degree or higher; engineering degree a plus.
• B2C logistics experience preferred.
• Strong data analysis and Microsoft Office skills, especially Excel.
• SAP knowledge is a plus.
• Proven logistics expertise and operations management experience preferred.
• English and Spanish speaker.
• Strong communication, organizational, and proactive problem solving skills.